Description
Position
Key Accounts Manager x1 at Zynle Technologies Limited
Description
Zynle is a fast growing software powerhouse and the leading provider of university/college ERP, Mobile and Messaging and Payment software solutions. We currently serve customers mid-size and enterprise across southern Africa.
The key account manager will be responsible for handling the client accounts. These accounts make up the highest percentage of company income, and she or he will build and maintain a strong relationship with the clients.
They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed.
They will also bring in new business from existing clients or contacts, and will develop new relationships with potential clients.
Responsibilities
Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints Developing a complete understanding of key account needs Anticipating key account changes and improvements Managing communications between key clients and internal teams Managing account team assigned to each client Strategic planning to improve client results Negotiating contracts with client and establishing timeline of performance Establishing and overseeing internal budgets with the company and external budgets with the client Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met Collaborating with sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines Analysing client data to provide customer relationship management Expanding relationships and bringing in new client Requirements
Able to multitask, prioritize, and manage time efficiently Goal-oriented, organized team player Encouraging to team and staff; able to mentor and lead Self-motivated and self-directed Excellent interpersonal relationship skills In-depth understanding of company key clients and their position in the industry Eager to expand company with new sales, clients, and territories Able to analyse data and sales statistics and translate results into better solutions Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred Four to five years’ previous work experience in sales, management, key account management, or relevant experience Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person Basic computer skills, and experience with CRM software and the Microsoft Office Suite, with emphasis on superior Excel skills. Strong negotiation skills, with ability follow-through on client contracts Ability to multitask and manage more than one client account Proven results of delivering client solutions and meeting sales goals Benefits
Competitive base salary with excellent commissions. Healthcare Benefits (Medical, Dental and Vision) Paid Leave Fun and casual work environment Company Laptop Sharing is Caring! Click on the Icons Below and Share
Requirements
Min education
Primary school
Required experience
4 Years
Company