Assistant Manager Tenant Management at ZSIC Life Limited

ZSIC Life Limited is a leading long-term life assurance Company wholly owned by the Government of the Republic of Zambia through the Industrial Development Corporation (IDC). The Company has a well spread branch network across Zambia, providing life assurance products and pension fund management and fund administration services. In order to effectively continue pursuing its vision of being the leading long term insurer in the sub region, the company now invites applications from result oriented and selfmotivated individuals to fill the following positions:

Job Purpose:

Reporting to the Manager Real Estates, Assistant Manager Tenant Management is responsible for all ZSIC Life tenant related issues matters.

Main Responsibilities:

• Accurately maintains the property register on a regular basis
• Accurately maintains the tenant’s file and related records
• Effectively implements lease agreement preparation and distribution procedures
• Strictly conducts lease compliance inspections and effectively implements procedures to deal with breaches
• Effectively implements property allocation, tenant vetting and tenant onboarding procedures
• Regularly liaises with security to ensure security and investigation services are available as and when required
• Regularly conducts tenant meetings and takes responsibility for all communications with tenants
• Effectively manages the tenant call centre, timely responds to customer queries and creates logs in accordance with agreed standards
• Appropriately develops and manages the tenant mix policy
• Effectively monitors all property managers and prepares their performance reports.

Minimum Qualifications and Relevant Experience

• Full School Certificate.
• Real Estate, business related or Social Science Degree
• Minimum two (2) years’ post qualification experience
• Familiarity with the tenancy agreements
• Exceptional responsive customer service and communication skills
• High level of organization and detail oriented

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