Head of Thinking and Operations at Zoona

As Head of Design thinking and Operations you will identify and drive Zoona wide initiatives aimed at reducing cost and/or growing revenue using design thinking methodology. You will facilitate strategy sessions for Zoona leadership and translate those strategies into a portfolio of strategic initiatives. You will be accountable for driving the resulting initiatives through successful completion and for ensuring the promised business value is delivered to the P&L. As a sought after business partner and “truth teller”, you will maintain an open mind and keep an eye on the horizon for emerging business models and technological innovations that can be leveraged by Zoona.

• Identifying areas of opportunity for cost out and revenue growth.
• Translating strategies into objectives, metrics and initiatives.
• Leading the execution and facilitation of strategic initiatives.
• Facilitating the creation of multi-year cost reduction and/or revenue growth strategies.
• Assisting with the documentation of Zoona end to end processes in an effort to drive operating effciency and/or revenue growth opportunities.
• Team management
• Developing and delivering executive level communications.
• Utilizing design and  earning tools and techniques to pressure test strategies.
• Managing initiative pipelines and addressing target gaps with additional initiatives.
• Ensuring that Zoona best practices are fully leveraged within all strategic initiatives.
• Identifying and incorporating external best practices.
• Leveraging change management best practices to mitigate resistance

What we’re looking for...

People know you for your strong leadership and the way you inspire teams to perform at their best. No stranger to working in a fast-paced environment, you convey a sense of urgency and manage multiple competing priorities with ease, never missing a deadline. You’re a great collaborator and believe in the power of teams to generate innovation, and your drive, creativity and intellectual curiosity mean you’re never satisfied with the status quo. You are able to quickly react to newly presented information and adjust course and sees ambiguity as an opportunity to shape the future.

You’ll need to have:

• Bachelor’s degree in Design Thinking or four or more years of work experience in design thinking
• Six or more years of relevant work experience.
• Experience creating structured quantitative and qualitative analyses.
• Experiencing structuring multifaceted problems to develop insights and approaches.
• Even better if you have:MBA or advanced degree.
• Proven record of successfully managing executive relationships.
• Track record of leading high-performing cross functional teams.
• Demonstrated competency in strategy formulation and translation.
• Experience with Change Management best practices.
• Project management experience and/or certification.
• Track record of handling extremely confidential information appropriately.
• Facilitation, training and coaching expertise.
• Experience with a strategy or top management consulting organization or in-house consulting
• Proven record of managing multiple simultaneous projects on time and under budget.
• Experience with zero-based budgeting and zero-based design.
• Excellent verbal and written communication skills.

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