Officer – Quality Assurance at Zambia Tourism Agency

The Zambia Tourism Agency is a statutory body established through the Act of Parliament, the Tourism and Hospitclity Act No. 13 of 2015. The mandctes of Zambia Tourism Agency is to effectively market and promote Zambia as a tourism and travel destination of chcice and to regulate the tourism industry.

Zambia Tourism Agency is an Equal opportunities Employer. The Agency invites applications from high profile, self-motivated, innovative, honesty, committed, best qualified and appropriately experienced persons for vacancies in the Marketing Department and the Licencing and Standards Department.

LICENCING AND STANDARDS DEPARTMENT – LUSAKA

OFFICE

Job Title: Officer – Quality Assurance x 1

Principal Accountabilities:-

• Undertakes periodically the development and review of minimum requirements, Tourism and Hospitality Standards in order to ensure compliance and competitiveness in the industry;
• Undertakes regularly the conduct of inspections of tourism enterprises in order to ensure compliance to standards and requirements;
• Undertakes periodically the classification and grading of accommodation establishments in order to ensure uniformity within each category and cater for different segments in the market:
• Undertakes regularly the development, maintenance and publishing of tourism enterprises register in order to facilitate efficient storage and retrieval of information;
• Undertakes regularly tourism standards capacity building programmes in order to ensure adherence to standards.

Knowledge and Skills Requirement:

• Full Form V/Grade 12 School Certificate
• Degree in Tourism and Hospitality
• Management or equivalent;
• Minimum Relevant Pre-Job Experience: 9 years;
• Zambian National;
• Age 25 – 35 years:

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