Medical Reception Coordinator

The Zambia-Emory HIV Research Project seeks the following:

Medical Reception Coordinator Full-time–Ndola

Duties and responsibilities include but not limited to:

• Schedule appointment for study participants
• Perform participant verification at study visits
• Prepare and organize participant study records prior to visits
• Work with clinic and community worker to follow up  and reschedule participants
• Monitor and report participant time onsite
• Provide customer service
• Provide participant reimbursement
• Report to study team on improvements for visit turnaround times
• Compliance with GCP/ICH Guidelines

Qualifications required for the position:

• Bsc in computer studies (may accept BSc in other related fields)
• Computer proficiency, particularly in Microsoft Word and Excel; experience with Access preferred
• Excellent communication skills – Fluency in English and Bemba necessary
• Demonstrated ability to coordinate and integrate the functions of multiple, autonomous departments
• Past experience in customer service
• Attention to detail
• Outstanding organizational abilities
• Ability to work on many tasks simultaneously
• Adaptability to the changing demands of a high-pressure, time-sensitive work environment
• Able to manage finances

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