Customer Service Representative at Yalelo Limited

Yalelo is seeking a highly motivated, energetic, and hard-working individual to work as a Customer Service Representative.

Are you an A-player, highly motivated, energetic, and hard-working individual, with a passion for customer service? Then you are what we are looking for to fill this role.

The Right-Fit candidate will:

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Advise on company information
• Place or cancel orders and attempt to persuade customers to reconsider cancellations.

The Essentials:

• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• University degree in Business Studies or equivalent.

If this is YOU, Yalelo wants to hear from you today!!!

This is a full-time position and the successful candidate must be available to work weekdays and weekends.

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