Head of Retail Operations & Sales

An excellent commercial director has an entrepreneurial mindset and great leadership skills. The ideal candidate will also be a creative strategist with excellent organizational abilities.

The goal is to promote and expand the company’s commercial activity that will generate revenues and lead to sustainable growth.

The Head of Retail Operations & Sales responsibilities will:

• Mentor and Grow the retail, sales and business development teams


• Be eager to lead from behind and drive for results


• Consistently put together budgets, accurate forecasting and develop strong opportunity pipelines


• Be a subject matter expert on all topics related to sales and retail


• Generate ideas about future sales and retail activities to ensure a cutting edge strategy; maintaining up to date knowledge of the market place, competitors and trends


• Translate our strategic goals into sales and retail operational plans to achieve the required targeted growth in sales and profit; identifying and optimising promotional opportunities, ensuring these are co -ordinated with wider Yalelo promotions and campaigns


• Ensure all new shop proposals meet the required return on sales


• Act as primary point of resource for insights & analytics questions


• Deliver consistently high-quality presentations, and be able to eloquently deliver key messaging both internally and externally


• Take a lead role in building a strong sales management culture with the operations team; spend time coaching Regional Managers, identifying skills and opportunities for development; providing advice and guidance as the need arises


• Proactively manage and review the performance and progress of Regional Managers and their regions, setting objectives and targets


• Regularly produce and present a range of financial/non financial reports for the Commercial Director and Executive team as required


• Look out for strategic partnerships to further enhance Yalelo’s value proposition

• Excellent communication skills – verbal, written to include report writing and group presentations


• Influencing and negotiation skills


• Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price


• A collaborative team player – concerned with the team success as well as individual performance


• Visible Leadership skills – can motivate others to achieve and is able to generate pragmatic solutions


• BA/BSc in Business, Commerce, Marketing or a related field

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