Business Transformation Officer at World Food Programme

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

Education: Advanced University degree in Computer Science, Information Technology Management or other relevant field, and equivalent qualification from a recognized institution

Language: : Fluency in oral and spoken English Lnguage

WFP Zambia has designed a five-year Country Strategic Plan (CSP) as the result of rigorous consultations with government, donors and other stakeholders, and reflects their appetite to support and partner with WFP in the country. It is informed by, and strongly aligns with, national and United Nations priorities, and global commitments under the Sustainable Development Goals (SDGs). It embraces the Government’s long-term Vision 2030; aligns with 16 key strategic areas of its current 7th National Development Plan (NDP7); and contributes to the joint Zambia-UN Sustainable Development Partnership Framework (UNSDPF). The CSP is informed by WFP’s long-standing and broad experience in the country, embracing lessons from evaluations and reviews which call for greater synergy, a consolidation of ‘pilot’ initiatives, and improved gender-sensitive approaches to programme design. Finally, it is guided by the Zero Hunger Strategic Review (ZHSR).

In a break with past approaches, both the ZHSR and the NDP7 recognise that hunger and nutrition issues are multi-faceted, and require well-integrated, collaborative, multi-sectoral national approaches, that draw on the skills and resources of key stakeholders.

These key strategies point to an increasing national consensus on food and nutrition security, which has created a strong opportunity for WFP to re-focus its investments and efforts to areas of genuine comparative advantage, and give effect to maximum impact. WFP Zambia’s integrated and pragmatic CSP shifts away from unsustainable localized and micro-level interventions, to embrace more effective advocacy and engagement with national policies, systems and programmes to achieve national impact on SDG2. Given the Government’s commitment to budget support for nutrition, social protection, and agriculture, despite the country’s constrained fiscal position, WFP’s overarching strategy seeks to enable the government to meet its policy aspirations with better systems, expertise and resources for implementation. This means a decisive shift of WFP’s country positioning towards the provision of upstream technical assistance for nationally-owned solutions.

Advancing the WFP Corporate Strategic Plan (2017-2021), the CSP addresses both SDG2 and SDG17, and WFP’s Strategic Results 1, 2, 3 and 5. WFP will implement six activities to achieve four Strategic Outcomes (SO).  These SOs will: respond to crises and shocks including support to refugees (SO1); address the root causes of malnutrition (SO2); build the resilience, enabling environment and market access for smallholders, especially women (SO3); and support government institutions to provide social protection systems (including home grown school meals) and disaster preparedness and response (SO4).

Partner with the business to understand their needs and operating environment in order to transform business requirements into solutions exploiting IT capabilities and focusing on business satisfaction.

Management

• Supervise Business Transfromation Unit teams on both programme and operations and support.

Business Transformation

• Liaison with Zambia CO business units to identify business needs and gaps and advise on IT application/system solutions;


• Liaison with public and private sector partners to identify strategic and technical collaboration opportunities;


• Analysis of Zambia CO projects and processes to identify digitization opportunities; e.g. in the areas of commodity tracking, market information, social protection and nutrition; identifying data sources and gaps, and proposing systems and processes to link, integrate and disseminate information;


• Support climate change and adaptatiotn activities; implementing information management procedures in selecting, managing and acquiring resources to meet monitoring information requirements;


• Provision of support for digital data collection activities;

IT Operations and Support

• Management, maintenance and support of IT operations and infrastructure in the Zambia country office;


• Management of service management processes to improve service delivery and operations;

Other Tasks

• Perform any other tasks required.

Purpose

• Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.


•  Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).


•  Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.


•  Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.

People

• Look for ways to strengthen people’s skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.


•  Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.


•  Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.


•  Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.

Performance

• Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.


•  Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.


•  Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.


•  Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.

Partnership

• Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.


•  Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.


•  Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.


•  Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.

Capability Name
Description of the behaviour expected for the proficiency level

Governance, Strategy and Architecture
Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.

Change Implementation, Project Management, Planning and Optimization
Demonstrates the ability to collate time, resource, and budgetary estimates from multiple stakeholders to design plans for complex projects, implementation activities and manages the change control procedure, while ensuring that project deliverables are completed.

Technical Expertise
Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.

Requirement Definition & Management
Specifies and documents business requirements as directed, ensuring traceability back to source; analyses them for adherence to business objectives and for consistency, challenging positively as appropriate. Works with stakeholders to prioritise requirements.

Strategic Account Management
Proactively engages key stakeholders at existing/potential client sites to gain an understanding of how WFP can best serve as a strategic partner in meeting future business needs.

Business Analysis
Has in-depth understanding of operational requirements, business issues and opportunities to conduct stakeholder and benefit analysis of options to identify effective and optimal automated/ non-automated solutions that meet business needs.

• Ability to work with minimal supervision;


• Ability to priorities large volumes of work to meet deadlines and to plan, coordinate and monitor own work;


• Ability to analyses data, draw conclusions and propose a course of action;


• Good communication skills required to give and receive information and work with a variety of individuals;


• Ability to create clear and concise technical documentation;


• Ability to establish and maintain effective relationships internally and externally;


• Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems


• project objectives within the stipulated timeline and budget and

• Has analysed major technical issues of projects and formulated recommendations.

• Has participated in the analysis and re-design of business processes or applications.

• Has conducted cost-benefit analyses to support project management.