Call Centre Agents at WidEnergy Africa Limited

WidEnergy Africa Limited, is a women led company dedicated in the last miles distribution of clean energy solutions. We deliver and install Solar Home Systems that have a built in Pay as You Go (PAYGO)-system, our payments are made through Mobile Money. WidEnergy is a fast-growing start-up company with as over 50 staff and is growing rapidly. We are operating in Eastern province with our headquarters in Lusaka.

The Call Centre Agents role is the backbone of the company Operations and is key in ensuring a successful customer journey. The role calls for an obsessive, continuous, permanent, incessant, consistent, restless, tough, constant, fun and everlasting quest to satisfy our customers!! As the entry point to the company, this position is a major opportunity to prove what you can do and rapidly grow within the company.

We are looking to hire Call Centre agents:

Responsibilities:

• Answering and making calls to customers to address their needs, make registrations, attend to complaints, or any other issues related to our WidEnergy products.
• Managing relationships with clients and other call centre team members
• Resolving queries from Sales Reps, Agents and escalating unresolved issues.

Qualifications:

• Diploma
• Fluent in three or more local languages
• Customer Focus
• Data Entry Skills
• Multi-tasking

Do you feel you have what it takes to take on this challenge?

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