Head Human Capital Management at United Bank for Africa (Z) Ltd

JOB OBJECTIVES

• To plan, direct and oversee the implementation of the strategies of the group’s Human Resources Division in the country subsidary and ensure  provision of a highly skilled and effective workforce that will deliver on the subsidiay’s strategic objective.
• To ensure that HCM practices in  the Country subsidiary are in compliance with the Groups Standard Policies and local labour requirements.

KEY DUTIES & RESPONSIBILITIES;

• Responsible for overseeing the HR activities and processes, adapting and recommending necessary changes to the Group policies whilst ensuring group standards are maintained
• Ensure processes are in place for the continuous supply of highly skilled and well-motivated personnel
• Proactive people management as a strategic resource function through provision of adequate training, effective career development and succession planning within the country subsidiary
• Co-ordinate the HR activities of the country for effective and efficient service delivery
• Adapt group HR policies and procedures and ensure that these work guides, policies and references comply with the requirements of relevant statutory and regulatory authorities in the region
• Propose and implement incentives that reward individual/group value added initiatives to drive the performance driven culture within the country subsidiary
• Plan and manage culture alignment programs in the subsidiary to entrench the culture of the Group
• Ensure an efficient and effective HR Information system is in operation
• Organize and supervise the Salary, payroll and staff benefit administration within the region
• Responsible for the effective service delivery of the Staff Performance Management System within the region

KEY PERFORMANCE INDICATORS

• Staff Retention rate
• Customer satisfaction index
• Staff Performance Improvement Index
• Timeliness and quality of processing staff related issues
• Compliance to Service level agreements with Internal Clients
• HR Cost to Income ratio
• Overall Staff morale
• Culture compliance index

KEY COMPETENCY REQUIREMENTS

Knowledge

• Banking Operations (Domestic & International Operations) is desirable
• Human Resource Management
• Global best practices in HCM

Skill/Competencies

• Leadership / Supervisory
• Coaching / counseling
• Interviewing Skills
• Team building / conflict management
• Organization & coordination
• General managerial / administration
• Customer service
• Negotiation
• Accounting
• Technology Awareness
• Interpersonal skills
• Computer appreciation / data entry (word- processing/Spreadsheet/graphics)
• Communication (oral & written)

MINIMUM EDUCATIONAL QUALIFICATIONS

• Minimum of a First degree in Human Resources or Business Related
• Grade Twelve Certificate with at least Five (05) Credits of better, including Mathematics and English.

PREVIOUS WORK EXPERIENCE REQUIREMENTS

• Minimum of Eight (08) years cognate experience in Human Resources, of which Three (03) should be in a senior management role.
• Experience in a Banking/Financial Institution is an added advantage.

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