Customer Service Officer at United Bank for Africa (Z) Ltd

Job Title: Customer Service Officer

Location: Solwezi

Job objective

• To ensure quality customer service delivery and assists in cross-selling UBA group product and services.

Duties & Responsibilities

• Ensure proper management of the customer service desk.
• Handle all enquiries and relate directly with customers.
• Assists to cross sell bank’s products and services.
• Timely account opening and issuance of welcome pack to customers.
• Ensure that banking hall is clean at all times and well stocked.

Minimum Education Qualifications

• Minimum of a Diploma in Banking and Finance or any 2-year business Diploma from a recognized learning institution.
• Full grade Twelve school certificate with five (5) credits or better, including Mathematics and English.

Required Work Experience;

• Minimum requisite experience – 1-year relevant work experience.

Key Performance Indicators;

• Customer delivery service index.
• Turnaround time in serving customers.
• Number of products and services sold.
• Volume of transactions against Budget number.
• Customer complaint/ compliments.

Required Key Skills & Knowledge;

• Banking operations, policies and procedures.
• Banking products/services.
• Major Zambian languages.
• Customer service relationship.
• Must have a professional disposition.
• Possess IT appreciation & application skills.
• Information Sourcing & Processing Skills.
• Ability to pay attention to detail.
• Customer Service orientation.

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