IT Technical Support

Talent House Limited - Location: Lusaka, Lusaka Province, Zambia, Lusaka

Job closed

Job closed

Contract

Contract type
Permanent
Application deadline
04/03/2019

Description

Position
IT Technical Support
Industry
ICT / Telecommunications
Vacancies
1
Description

The IT Technical Support officer will be based in Lusaka, reporting to the Head of IT Services.

A professional troubleshooter, the individual must have the technology training necessary to diagnose, formulate and execute the solution in a finite period of time. The individual must be able to work unsupervised or as a team player. S/He must have the ability to communicate effectively with technical and non-technical personnel.

Duties & Responsibilities:

The duties and responsibilities of the IT Technical support among others include:

  • Installing and configuring computer hardware, software, systems, printers, scanners etc

  • Ensure system backups are carried out according to company policies.

  • Carry out daily checks on servers and notify supervisor whenever irregularities are noticed.

  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues

  • Manage websites and portals requests

  • Supporting the roll-out of new applications, testing and maintenance.

  • Ensure that all OS and endpoint security systems are up to date.

  • Investigating, diagnosing and solving computer software and hardware faults

  • Process user reported problems and requests; initially resolve problems, escalate and follow-up when necessary; open and track all problems and requests via internal helpdesk ticket system

  • Be able to work independently on a range of disparate technologies.

  • Be able to work outside normal working hours.

  • Other tasks as assigned

    • MINIMUM QUALIFICATIONS

    Education, Training and Experience

    • Bachelor’s degree in Computer Science or Information Technology  or related discipline
    • Experience working with Windows 7 & 10, Windows Server 2008r2, 2016; Active Directory.
    • At least 2 years’ working experience

    SKILLS AND EXPERIENCE THAT WOULD BE A BONUS

    • Experience working with WSUS, DRP and VM solutions experience
    • Understand and formulate IT network & infrastructure
    • Understand financial services and or pension fund administration & management

    Requirements

    Min education
    Primary school
    Required experience
    4 Years
    Nationality
    Not defined
    Languages
    Not defined
    Specializations
    Skills
    Not defined
    Prerequisites

    .

    Company

    Employer name

    Talent House Limited

    Job closed

    Check out similar vacancies

    Sales and Customer Support Specialist Wanted! at A leading company in Services (other activities)

    Did not find vacancies of your interest?

    Register to be informed when we have suitable positions for your profile.
    By registering, you accept our Terms and conditions