Contract
Contract type
Permanent
Application deadline
27/12/2018
Description
Position
After Sales Manager (Car Dealership)
Industry
Vacancies
1
Description
The position of After sales Manager is to ensure that the service we provide to our customers is at the required service level and at the highest quality which entails the following:
- receiving the customers in Service Center,
- loading of the workshop to the correct technicians,
- flow of work in workshop, testing of the vehicles,
- control of WIP(Job Card) count,
- warranty submissions,
- internal audits on warranty processes for the correct procedures, payment allocations and storage policy requirements.
- correct costing procedure on WIP,
- Costing and invoicing of WIP.
- monitoring hours sold to achieve targets as well as productivity and efficiency
- Customer Satisfaction feedback reports are analyzed to identify possible concerned areas to improve the service to the customers.
- CSI Analyzing for each month to see where to perform best practice to improve constantly in increasing the service levels to customer.
- Ensuring Parts ordering and Stock queries are done correctly and timely to ensure better stock holding at dealer level to support the demand of the customers in the country.
- Follow up with SA Head office and parts back orders.
- Ensure that dealer network have minimum required stock holding at all times.
- Monitor the order placed under VOR and URGENT categories
- Planning of all service staff for training, technical and front office personal.
- Planning and training of all administrative processes in the Service and Parts Departments
- Ensure that the department operates within the guided and available budget.
- Monitoring Targets Vs Budgets
- Ensuring and maintaining of all debtors on the dealers books
- Daily and weekly meetings with staff
- Ensuring that all statutory controls are met and maintained as per best business practices.
- Ensuring that all reports are obtained at the correct time frame as well as on the correct file formats.
- Motivating and keeping staff positive to perform their daily task.
Qualification:
- Experience in a workshop / engineering environment and possibly an engineering qualification
Requirements
Min education
Primary school
Required experience
4 Years
Nationality
Not defined
Languages
Not defined
Skills
Not defined
Prerequisites
.
Company
Employer name