Receptionist & Cashier at Scruples – Garden City Mall

Scruples  is an elegant upscale international unisex Salon, Barber and Spa operating at Kabulonga Centro Mall and Garden City Malls. Our salon caters to clients from all walks of life and ethnicities. We strive to ensure that our clients look and feel good. We strive to maintain a team that maintains a work culture of excellence, teamwork, dedication and harmony. Working for Scruples offers a satisfying place to work and an ability to make a difference every day.

We are looking for a receptionist to act as a first point of contact for customers who visit our Salon, Barber & Nail shop at Garden City Mall location near the airport round about who can demonstrate attention to detail, quality output, honesty, integrity, efficiency, are reliable, pay attention to the customer and are flexible.

Job Purpose

Offer professional front desk and cashier services to clients and floor staff.

Job Responsibilities

• Display exceptional customer relation skills and greet customers in a friendly manner
• Meticulously maintain cleanliness of work area and be highly organised
• Excellent time management skills to coordinate stylists, barbers and beauticians
• Booking and confirming appointments and manage clients with grace even during peak hours
•  Processing transactions (cash and credit cards) and issuing receipts
• Offer beverages and chat with clients in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and loyalty points
• Cross-sell services and products when appropriate
• Self motivated team player with limited supervision
• Open and closing duties to include balancing cash/credit procedures and telephone operating
• Other duties as assigned

Expertise

• Must have a Grade 12 Certificate or equivalent
• Effectively communicate in English both written and verbally
• Ability to verbally communicate in one local language a plus
• Have some reception experience or similar role
• Hands-on experience with computers, basic Ms Word, Excel
• POS swiping machine experience a plus but not a must
• Must demonstrate ability to learn
• Solid organization and record keeping skills
• Must demonstrate ability to remain calm under pressure

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