Branch Administrator at Sanlam Life Insurance Zambia Limited

Reporting to the Assistant Branch Manager, the Branch Administrator will ensure the general running of the office and provide initial support for customer inquiries in person via telephone, emails and be able to assess the nature of customer problems and advise accordingly.

Duties/Responsibilities

• Answering all incoming calls in the most courteous manner
• Ensure that the branch weekly reports are concise and submitted in a timely manner
• Receiving and dispatching of all mail ensuring it reaches the intended person, office of branch
• Receive and attend to customer queries
• Maintenance of files for branch sales and administration support staff
• Ensure that all new business is thoroughly checked and sent to the head office on time
• Capturing of new business
• Receiving, screening and notification of claims
• Handling of petty cash
• Receive and ensure utility bills are settle

Minimum qualifications and experience

• Full Grade 12 Certificate or equivalent.
• Tertiary qualification in customer care services and/or Diploma in Business Administration/Insurance/relevant social science
• 2 years post qualification working experience in customer service, claims processing and office administration
• Should be skilled in customer service
• Basic computer skills in MS Word and Excel
• Communication skills and high integrity
• Basic knowledge in Insurance
• Ability to plan and schedule work
• Attention to detail to ensure population of accurate information

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