Service Manager at Reprographix

Manages service department team members, including customer service interactions, reports and repairs. Provides the highest level of customer service with a sales- minded attitude while developing lasting customer relationships.

Duties

• Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Assist with or performs administrative tasks
• Develops working knowledge of industry regulations, restrictions and laws, and ensures service department adheres to all regulations.
• Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
• Resolves service desk problems and improves current service desk methods to increase productivity and customer service
• Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
• Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is curried out effectively, correctly and thoroughly
• Oversees team members performing inspections, preparing reports and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.

Skills and Qualifications

• Previous Service Experience, Comprehensive Industrial Knowledge, Management Experience, Strong customer- facing skills, strong written and verbal communication, self-motivated, trouble shooting, creative problem solving, Degree in Business or Administration.

.