Sales Training Officer

Are you looking to grow and develop your skills while making a positive contribution to the well-being of our rural economy?

Who is RTO?

In rural Africa, lack of access to the right equipment and financial services is holding back millions of small entrepreneurs in growing their business.

To unlock their potential, RTO has developed a proven, efficient and scalable asset-financing model for farmers and small business owners in rural Africa. We offer clients a one-stop solution including: high quality assets, distribution, training, and financing. Combining these services creates a profitable model and enables low-income rural individuals to obtain credit for high-impact assets, and positions us a first mover in a blue ocean market.

You will be in the unique position to shape the future of our business where you can see this combination of rapid growth and high impact; improving livelihoods, economies and the greater productive and financial landscapes across rural Africa.

RTO currently has a growing staff of 50 people and 50 agents, creating over $4.0M in assets disbursed since 2013. We are just getting started and are on track to scale our model across Zambia and launch operations in multiple other African countries in order to achieve our goal of serving 1,000,000+ clients by 2025.

At RTO we believe in

• Execution with purpose, passion and pride. Personally accountable for results and outcomes, owning the process of removing all obstacles to achieving objectives
• Recognizing success which is celebrated and rewarded
• Embracing and encouraging diversity, different approaches are welcomed and considered on their own merit
• Taking pride in our customers success and go the extra mile to support our customers by providing a 7 star service
• Winning as a team
• Investing in our team
• Innovation; challenging the norm and thinking outside the box
• Being passionate at personal development as well that of our teams
• Frank, open & timely feedback

Position description:

Support the sales team for the province by driving the recruiting, training and coaching to hit provincial targets.

Reporting line:

Reports into the Provincial Sales Coordinator

Primary objectives of the role:

• Help your team achieve sales targets (approx $1 million per year)
• Lead the recruiting, training and coaching for all 20+ Agents and 3+ sales officers
• Utilize a problem lead sales approach to attract lifelong customers

Specific responsibilities:

1. Recruiting Agents

• Coordinate Prospecting and recruitment of Agents
• Driving Agent prospecting through Sales Officers
• Conducting group presentations to candidates
• Conducting group interviews with candidates
• Deliver single day training
• Drive the 3-6 week field coaching of new agents

2. Training Agents and Sales Officers

• Lead on all training logistics and materials
• Work with IT department to ensure all Agents are set up in Salesforce
• Coordinate and deliver portions of the 4 day in-depth training on sales methodology
• Deliver and/or coordinate technical training
• Coordinate management training

3. Ongoing training

• Collaborate with the Sales Manager to set the ongoing sales strategy – including setting individual training goals for each SO and Agent based on capacity, execution and attitude
• Generate Weekly Sales Meeting content with the Sales Officers
• Manage inventory and supply of both Training and sales materials
• Develop, maintain and improve the competency of the sales Agents and officers (sales knowledge holder) through classroom training and field coaching, including technical training for each product
• Diagnose sales challenges in the field through coaching and analyzing special numbers weekly in collaboration with the sales manager for newly trained Agents
• Establish selling method for new products or partnerships
• Ensure all Agents and SOs receive adequate technical training on all equipment to ensure knowledge is sufficient to advise clients
• Monitor the daily and weekly execution cycles in place for the Sales Officers
• Help develop and support sales strategies for improvement
• Work Hand in Hand with the Expansion Training Officer to create quarterly and monthly Training plans with the sales team

Education & Experience required:

• 3+ years in professional for-profit work environment
• Completed a College or University degree in any social science
• Proven ability to build and manage a team in a comparable industry
• Proven ability to learn and adapt quickly
• Experience in customer relationship management
• Experience organizing meetings and/or events
• Demonstrates exceptional written & verbal communication skills
• Demonstrates excellent computer literacy
• Affinity towards small scale rural entrepreneurship

Competencies/ Behaviors required:

• Positive attitude
• Fast learner
• Analytical
• Excellent communicator
• Mentor & motivator
• Strategist
• Self-confident
• Decisive
• Team worker
• Higher levels of integrity

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