Country General Manager

REPORTS – TO BOARD OF DIRECTORS
1. Be responsible for managing all day-to-day operations of all branches of the
company in a manner that will ensure that the company remains the market
leader in the funeral services business in region where the company operates its
branches.
2. Be responsible for managing all day-to-day operations of the assurance
department which include marketing of funeral insurance plans, administration of
the schemes.
3. Monitor and manage marketing and sales efforts of all business segments.
4. Work closely with the Finance department to ensure proper management of
company cash flow, inventories at branches, factory, payments to supplier, and
other aspects of the business.
5. Work closely with IT department to ensure proper management of IT
infrastructure and preservation of data bases and ensure that data recovery
systems are in place.
6. Provide analytical reports to the Board on a daily, weekly, monthly and quarterly
basis on the performance of the company.
7. Ensure that branch staff are trained and motivated so as to ensure that they
maintain high standards of customer service and observe good standards of
discipline.
8. Ensure that the fleet of the company is maintained in best working condition
thereby ensuring optimum up-time and availability and there are appropriate
controls for usage of vehicle, fuel expense, maintenance expense, and there are
measures in place to prevent abuse of the company’s fleet.
9. Establish and maintain appropriate systems for measuring necessary aspects of
operational management and development.
10. Plan, develop and implement strategy for operational management and
development so as to meet agreed organizational performance plans within
agreed budgets and timescales (covering relevant areas of operation).
11. Monitor, measure and report on operational issues, opportunities and
development plans and achievements within agreed formats and timescales.
12. Manage and develop direct reporting staff.
13. Manage and control departmental expenditure within agreed budgets.
14. Liaise with other functional/departmental managers so as to understand all
necessary aspects and needs of operational development, and to ensure they
are fully informed of operational objectives, purposes and achievements.
15. Maintain awareness and knowledge of contemporary operational development
theory and methods and provide suitable interpretation to directors, managers
and staff within the organisation.
16. Contribute to the evaluation and development of operational strategy and
performance together with the executive team.
17. Ensure activities meet with and integrate with organizational requirements for
quality management, health and safety, legal stipulations, environmental policies
and general duty of care.
18. Conduct employee performance reviews.
19. Assist the Board of Directors to expand the business of the group by means of
setting up new branches which involves identifying property, developing
infrastructure, deployment of resources, and ensuring that the branches remains
profitable.
20. Attend scheduled corporate training and meetings.
21. Such other tasks as may be delegated to you by your superiors from time to time.
Note: These are indicative and may vary and evolve according to the company’s
operating circumstances and as and when new systems are introduced or
the business evolves.

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