Receptionist at Pension and Insurance Authority

The Pensions and Insurance Authority is the regulatory and supervisory authority for the pensions and Insurance Industry in Zambia as provided for in the Pensions Scheme Regulations Act No.28 of 1996 (as amended) and the Insurance Act No. 27 of 1997 (as amended). The Authority is empowered under section 5 of the Pensions Scheme Regulations Act No. 28 of 1996 (as amended) to formulate standards in the conduct of Insurance and Pensions business. The Authority supervises and regulates entities operating in the pensions and insurance market. These include, among others; insurance companies, reinsurance companies, insurance intermediaries, pension schemes, fund managers and fund administrators.

The Authority hereby invites applications from suitably qualified and experienced candidates to fill the position of Receptionist

Overall responsibilities: –

Reporting to the Human Resource and Administration Officer, the Receptionist will be responsible for receiving and directing visitors to the Authority and operating the telephone switchboard.

Specific duties: –

• To receive and attend to visitors.
• To receive and make official calls and take messages.
• To receive mail, reports, documents and conduct preliminary sorting.
• To attend to basic customer queries
• To liaise with staff in relation to inquiries from the public

Requirements: –

• Grade 12 Certificate (Credit or better in English)
• Excellent interpersonal skills
• At least 1-year relevantexperience in similar role

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