Lead Product Manager, Living Labs at PATH

PATH is a global organization that works to accelerate health equity by bringing together public institutions, businesses, social enterprises, and investors to solve the world’s most pressing health challenges. With expertise in science, health, economics, technology, advocacy, and dozens of other specialties, PATH develops and scales solutions—including vaccines, drugs, devices, diagnostics, and innovative approaches to strengthening health systems worldwide.

PATH is currently recruiting for a Lead Product Manager to manage a fast-paced and iterative human-centered design project, Living Labs, to increase motivation of immunization health workers in Zambia. The Living Labs initiative will accelerate health innovation by building on existing human-centered design expertise in the countries where PATH works. While the Living Labs are being established with a focus on applying rapid ideation to enhance the motivation of frontline immunization workers in sub-Saharan Africa, PATH also expects the project to gain learnings from and impact adjacent health challenges and geographies.

We are seeking a talented, passionate, design and behavior change professional. This role will manage the day-to-day implementation of a rapidly-iterative project focused on testing solutions to motivate health workers to improve performance. We are looking for an experienced, creative, and solutions-oriented designer and manager with knowledge of immunization context, existing relationships/ability to build trust with national and subnational public health stakeholders, and work collaboratively.

This role will work closely with the projects’ leadership team, coordinate with a second country implementation, and be supported by PATH’s regional and global subject matter experts.

Responsibilities:

• Establish and maintain relationships and authorization to work with health facilities to test solutions.
• Serve as the primary point for human-centered design of the Living Lab in Zambia.
• Investigate the health worker experience and devise creative solutions to increase their motivation. Encourage ideas and prioritize solutions.
• Guide, manage, and mentor a small team of associate designers to ideate, prototype, and test solutions to improve health worker motivation in rapid iteration.
• Conduct design research for what works in low-resource settings within and beyond Zambia.
• Conduct design research for what works in low-resource settings within and beyond Zambia.
• Champion, for the team:
  • Putting the user first, having deep empathy, and understanding of what challenges they face and what inspires them in doing their jobs.
  • Design excellence to directly address the user needs in a pragmatic way.
• Diligently, transparently, and in real-time document and share iterations and learnings.
• Collaborate virtually with project leadership and second country team.
• Evaluate and recommend the motivational solutions with the most potential for impact.

Required Experience

• A minimum of seven to ten years’ experience in human-centered design, behavior change, user experience, design, especially for the health sector.
• At minimum, a Master’s degree in behavior change, product development, design, or similar.
• Experience managing teams, empowering and mentoring more junior staff.
• Versatile and responsive working virtually with remote teams.
• Comfortable with working openly and transparently, sharing works-in-progress, failures, successes, and lessons-learned.
• Creative and curious.
• Voracious learner.
• Passionate about addressing health issues in low-resource settings.
• Receptive to and values open and honest feedback from colleagues and stakeholders.
• Independent thinker that takes initiative.
• Must have legal authorization to work in Zambia.

PATH is dedicated to building an inclusive workforce where diversity is valued.

PATH is an equal opportunity employer. Every qualified applicant will be considered for employment. PATH does not discriminate based on race, color, religion, gender, gender identity or orientation, genetic information, age, national origin, marital status, disability status, political ideology, military or protected veteran status, or any other characteristic protected by applicable federal, state, or local law.