Zambia Mobile Money Support Officer

ALL APPLICATIONS WILL BE RECEIVED ONLY THROUGH THIS LINK, PLEASE APPLY HERE: https://grnh.se/19389cc91

JOB DESCRIPTION

One Acre Fund Zambia’s ambitious growth target requires that we change, adapt to new market opportunities, and find new ways of delivering impact to farmers. The mandate of the Scale Innovations team is to develop and test changes to the One Acre Fund program model that allows for the realization of these ambitious goals.

The major Scale Innovations’ project for the Zambia program is the shift of our repayment system from cash to Mobile Money. Given the transaction size of our clients, our field team is put at risk carrying the collected cash on the field. We started the trial in May 2018 and have around 7000 farmers using this system currently. The MM Support Officer will be responsible for supporting the scaling up of Mobile Money to the whole program (15,000 farmers in LR2020).

Specific responsibilities include, but are not limited to:

Training

Coordinate with Field Operations to plan the training calendar for all mobile money training
Create/Update training materials in readiness for training
Train field directors to prepare them to train their teams
Coordinate with field directors to ensure that all necessary parties receive training
Coordinate with Field Operations to ensure all training materials are ready and sent out in time

Field Presence

Go on the field to conduct surveys/focus groups discussions to collect mobile money related data to fill information gaps and support future expansion plans
Meet with field team and clients to understand operational challenges
Attend client meetings in sites to witness mobile money training and collect feedback on trial efficiency

Communication

Manage communication between field team and mobile money agents to foster coordination, improve float management and report to HQ when delays happen
Troubleshoot low-level malfunctions such as blocked sim cards, and ensure in time issue resolution to reduce delay in operations of the field team. Report challenges to HQ

Miscellaneous

Assist in the creation of other materials needed to support the implementation of the MM project

CAREER GROWTH AND DEVELOPMENT

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

QUALIFICATIONS

We are seeking an exceptional professional with a demonstrated passion for our mission. Candidates who fit the following criteria are strongly encouraged to apply:

Grade 12 certificate, Degree in a related field preferred.
Ideally 1 year of professional work experience in a related work area in Zambia. This is not a requirement, you are encouraged to apply even without any work experience
Effective communication skills, both written and oral, and is comfortable talking to an audience
Ability to work across teams, coordinate with many stakeholders and colleagues from diverse backgrounds.
Past experience with data collection
A humble, service-oriented, and caring attitude in the face of complex challenges
Proven innovative and problem-solving skills
Demonstrated leadership experience at work, or outside of work, enthusiasm for learning, and openness to feedback.
Language: Fluent English speaker and must be able to speak Bemba, Nyanja or Tonga.

PREFERRED START DATE
January 2020

JOB LOCATION
Kabwe, Zambia

COMPENSATION
Commensurate with experience

DURATION
Full-time job.

BENEFITS
Health insurance paid time off

SPONSOR INTERNATIONAL CANDIDATES
No; Must have existing rights to work in Zambia.

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here.

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Founded in 2006, One Acre Fund supplies smallholder farmers with the agricultural services they need to make their farms vastly more productive. We provide quality farm supplies on credit, delivered within walking distance of farmers’ homes, and agricultural training to improve harvests. We measure our success by our ability to make farmers more prosperous: On average, farmers harvest 50 percent more food after working with One Acre Fund.

We are growing quickly. We currently serve more than 800,000 farm families in Eastern and Southern Africa, with more than 7,500 full-time staff, and we aim to serve 1 million farm families by 2020.