Service Delivery Coordinator at NetOne Information Technology Limited

Position: Service Delivery Coordinator

Experience: 2-5 Years

Employment Location: Lusaka, Zambia.

Reporting to: Group General Manager

Background

NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be a technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne also owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service.

NetOne is considering from suitable candidates for the position of Service Delivery Co-ordinator to join the operations team helping to support the various logistics, deliveries and projects operations of the Group.

Profile Summary:

The Service Delivery Coordinator shall be the primary liaison managing the flow from order placement through to customer delivery. This will including being involved in the various services led projects by the Group and ensure committed customer delivery timelines are met within the agreed timelines. The role shall be the primary liaison point between the sales & finance functions along with external vendors and logistics partners in ensuring the speedy processing of orders & projects to the customer.

What we expect:

• A dynamic individual with ambition for growth
• Strong logistics and operations background
• Well versed with using applications such as Microsoft Office, CRM, reporting tools, etc.
• Proactively manage various stakeholder engagements
• Daily reporting to internal and external stakeholders providing detailed and compressive reports on status of orders, projects and other logistics aspects
• Management of schedules and release of vehicle fleet and other assets of the Group
• Be involved in site-visits, inspections and quality assurance checks
• Manage customer expectations and ensure that relevant internal staff receive adequate de-briefs pre-project, during project and post project support.
• Ensure SLA’s are managed effectively and efficiently
• Engage with sales team in identification of any opportunities and leads that may arise from time to time.

What you MUST have:

• A great attitude
• Have a minimum of 2 years in service delivery, operations and or logistics;
• Detailed understanding of customs clearing processes and formalities;
• Good knowledge and understanding of IT products and services; and
• Experience in various stakeholder management and reporting.

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