L3 Support Engineer

NetOne Information Technology Limited is zambia’s leading enterprise technology services provider and seeks to find a qualified and experienced L3 Support Engineer.

Qualifications and Requirements

• Excellent technical knowledge on Windows administrative server roles and services.
• Support and troubleshoot applications hosted on Windows Server and Desktop operating system.
• Software and Hardware troubleshooting.
• Support Data Center Architecture – Network, Server, Storage
• Configuring/Troubleshooting of network devices such as Switches, Routers, firewall etc.
• Configuring/Troubleshooting Routing protocols – EIGRP, OSPF, BGP
• Configuring/Troubleshooting Application protocols – HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• Configuring/Troubleshooting of Network Monitoring software.
• Configuring/Troubleshooting of WiFi Access Points.
• Perform vendor management activities such coordination with ISP, Telecoms and other third party providers
• Perform quality work on all service requests/incidents.
• Able to operate with minimal supervision
• Able to operate within customer standard operating procedures.
• Open for 24×7 availability
• Excellent communication and presentation skills.
• MUST HAVE a minimum 3 years of similar experience.

MUST HAVE a valid driving license with 2 years plus driving experience.

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