Membership & Contributions Officer at National Health Insurance Management Authority

The National Health Insurance Management Authority (NHIMA) is a body corporate established under the National Health Insurance Act No 2 of 2018. The Act’s primary mandate is to provide for sound financing for the national health system in order to provide universal access to quality insured health services to all Zambians.

In fulfilling this mandate, the Authority now requires the services of;

Membership & Contributions Officer

Principal Accountabilities:

The role will be responsible for the registration of new members once they are fully accredited. It will also be responsible for ensuring that the Authority receives contributions from all registered members of the Scheme.

Primary Responsibilities;

• To timeously register new members on to the Scheme;
• To on-board and orient new members onto the Scheme;
• To ensure that contributions are made by the members timeously and in the right amounts;
• To issue of membership cards for on-boarded members;
• To resolve all queries relating to membership and contributions;
• To ensure that only bonafide members access the health care services in line with their benefit package;
• To reconcile the membership and contributions file; and
• To perform any other role as may be delegated.

Educational Qualifications;

• Grade twelve (12) School certificate with 5 ‘O’ levels with credit or better including Mathematics and English Language;
• First Degree in any field;
• Certificate in management of a health insurance scheme, compensation fund or social security will be an advantage.

Relevant Experience and other Attributes;

• 3-5 years in a similar role,
• Must have a valid class ‘C’ driving licence,
• Excellent knowledge of marketing and customer service,
• Good oral and written communication skills,
• Must be computer literate with MS Office applications skills,
• Attention to detail, and
• Excellent analytical skills.

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