Manager IT Design & Development at MTN Zambia

Women are strongly encouraged to apply

Responsibilities

• Provides delivery, technical and management oversight for all activities
• Oversees a project portfolio that addresses business and technical needs, achieving ‘On Time’ and ‘On Budget’ targets and customer scope and quality targets.
• Ensures projects are properly sequenced based on business priority, dependencies, and team capacity; assigns resources to projects and other work assignments; manages demand versus capacity gaps and resource contention issues.
• Ensures that standards and best practices are published, maintained, and enforced
• Reviews and approves all applicable project documents and deliverables
• Ensures that all customer expectations have been met through delivery of services or projects
• Manages and sets stakeholder expectations
• Manages respective disciplines throughout the life cycle; identifies areas of opportunity for improvements, simplification, and rationalization; ensures applications are maintained and serviced
• Participates in the creation and maintenance of application/product roadmaps in assigned domain.
• Monitors solution delivery performance metrics, measures, and Key Performance Indicators (KPI) to ensure quality and operational efficiency and effectiveness.
• Monitors performance domain Service Level Agreement’s (SLAs), and inputs into / participates in service reviews with business.
• Conducts performance appraisals of staff and provides career guidance though regular coaching.
• Secures appropriate resources for projects, engaging with the business, and facilitating service delivery
• Shapes thinking on how technology solutions support the goals of the business
• Analyzing business problems and key issues and developing strategic business analytic implementation plans (‘road map’).
• Provides a single point of contact and accountability and acts as the primary contact point for escalations within domain

Candidate Requirements

• BSc Degree in IT/Software Engineering or related discipline.
• ITIL Certification
• Certification in Project Management (PMP, CAPM, PRINCE2) and/or Business Analysis will be an added advantage
• 5+ years IT experience with a variety of technologies supporting the full software development life cycle, including analysis, design, development, installation, support and modification
• 5+ years’ experience leading and managing development initiatives with a strong sense of software development methodology such as Agile, waterfall, etc.
• Advanced analytical, problem solving, and conceptual skills along with strong related technical skills, and a track record of successfully working as part of a team that organizes, plans, and executes large-scale projects from concept to implementation.
• A strong knowledge and background of the QA/Testing domain.
• Effective communication skills to interact with all levels of technology and business partners
• Excellent facilitation skills
• Analytical and methodical approach to problem solving; Self-driven and able to work independently
• Experience in the Mobile telecommunications sector will be an advantage.