Enterprise Account Coordinator at MTN Zambia

Job Title: Enterprise Account Coordinator

• Contributes to the achievement of targets for revenues, profitability and customer satisfaction within the Segment by executing customer acquisition and retention plans.
• Assesses product and service needs and prepares proposals for solutions within our value proposition for Enterprise clients.
• Processes the service contract for new clients following MTNZ policy and established procedure.
• Conduct education sessions for new clients to ensure that clients understand and optimise the use of new products and services, leading to high satisfaction levels
• Develops and maintains good business relationships with clients to ensure that a high level on-going technical support post implementation of solutions meets client expectations.
• Provides information for the analyses of client account performance for purposes of optimising sales and penetration into existing Enterprise customers through appropriate life cycle management to grow revenues and value.
• Applies MTN Enterprise policies and principles appropriately in all acquisition and retention activities.
• Ensures that clients meet their payment obligations on a timely basis.
• Stays abreast of developments in area of expertise and performs to the highest ethical and professional standards