Operations Manager

Position Title: Operations Manager
Position Type: Fixed Term Contract
Location: Lusaka (Makeni)
Reports to: Managing Director: Zambia

Job Purpose:

The Operations Manager is a full-time position based in the Lusaka (Makeni). He/she will be responsible for the day-to-day oversight for the daily workings of operations, linked to customs clearing, warehousing and freight forwarding. Plans, manages staff to ensure deadlines are met and maintains a high-quality standard of service delivery.

Responsibilities and Duties:

• Manage the growth and success of the team;
• Deliver a superior service the clients
• Manages activities that affect operational decisions and business requirements;
• Communicates with all relevant parties effectively to ensure KPI are achieved;
• Plans, schedules, and reviews workload and manpower to make sure targets are being met on a cost- effective basis;
• Confirms that health and safety regulation are followed;
• Development and oversight of staff appraisal and supervision systems and in line with required competences;
• Management and monitoring of services budgets including analysis, reporting and action on variances;
• Management of service staff and resources to achieve required service response, quality and cost performance indicators;
• Produce and presentation of monthly and Quarterly reports and updates to Managing Director to support internal strategic and performance review process and with external development work groups;
• Implement measure to provide motivation for employees;
• Researching new technologies and alternative methods of efficiency;
• Achieving and reviewing budgets and managing cost;
• Any other duties as assigned by the Managing Director.

Minimum Qualifications:

• Grade 12;
• Advanced Diploma in Logistics and Freight Forwarding;
• Demonstrated experience in managing and supervising a team;
• Outstanding interpersonal skills and eager to work in a fast-paced multicultural organization;
• A minimum ten (10) years’ experience in logistics and Freight Forwarding
• Ability to communicate effectively in English, both verbally and in writing;
• Experience in negotiating and working with suppliers;
• Leadership Skills;
• Experience in strong problem-solving skills;
• Ability to work in a stressful and demanding environment
• Drive to achieve results;
• Ability to manage time and workload effectively;

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