Travel Insurance – Assistant cum Receptionist at Madison Health & Risk Management Limited

Purpose and role of Travel Insurance assistant cum receptionist:

• Travel Insurance business processing:  answer customer inquiries via phone, e-mail and in-person, submit claim reports, prepare certificates of insurance and medical cards, filing, and prepare correspondence, process changes to insurance policies.
• Support Agents:  quote Travel Insurance business; process new business; obtain sales leads;
• Promote, quote, sell and solicit sales for both local and international travel Insurance products from the front office desk (reception) and manage front office and walking clients.
• Maintain all Travel insurance records and files.
• Maintain Travel Insurance financial account system. Record all cash transactions and make bank deposits, premium accounts reconciliations and monthly reporting.
• Maintain accurate Travel Insurance membership information by administering the membership renewal process, assigning new membership numbers, maintaining a paid listing of members as required in the Memorandum of Agreement with Travel Insurance partners, conducting the annual membership service check and by entering membership data into the membership system.
• Maintain good communication with Travel Insurance partners on issues relating to membership and service programs.
• Maintain good communication with the Sales & Marketing Teams within MHealth
• Be familiar with and maintain a file of all permanent documents for Travel Insurance policies
• Attend required training sessions and complete in office training as instructed.
• Perform other duties as requested by the Head- Business Development.

KEY QUALIFICATIONS, QUALITIES & ATTRIBUTES

• Full grade twelve certificate with at least a merit in Mathematics & English;
• Previous Insurance experience preferred
• Bachelor’s Degree in any Business related course will be an added advantage;
• Function independently and responsibly with minimal need for supervision
• Effective verbal & written communication
• Strong customer service skills and a positive attitude.
• Well organized with excellent Computer skills;
• Should be able to meet deadlines, be flexible and use initiative;
• Should have good report writing skills
• Ability to multi task and handle frequent interruptions
• Outstanding technical skills including Ms Office applications
• Strong people skills
• Must be a team player

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