Business Manager at Lungisa Solutions Limited

We are a vibrant Zambian start-up which provides smart solutions to clients seeking handyman services such plumbing, electrical works, vehicle maintenance and other services required around the home.

Our company wishes to employ a Business Manager.

DUTIES AND RESPONSIBILITIES

Office Administration:

• Ensure that the office is always clean and tidy
• Manage office consumables
• Ensure that the office is always secured
• Maintain the asset register
• Ensure that office furniture and equipment is well maintained
• Ensure proper filing and record keeping

Client Management:

• Assist clients to sign up onto the platform
• Attend to client queries
• Follow up overdue cancellation call-out fees
• Verify electronic payments made by clients
• Manage client accounts

Expert Management:

• Facilitate the end to end expert recruitment process
• Liaise with key stakeholders involved in the recruitment process
• Attend to expert queries
• Record payments from experts and payments to experts
• Monitor job reviews by clients and implement any necessary corrective measures for negative reviews
• Manage expert accounts

Sales and Marketing:

• Manage sales promotions
• Liaise with the social media manager
• Represent the company at various expos, commercial shows and other similar events
• Liaise with advertising agencies

Accounting:

• Appropriately record all expenditure
• Manage all payables e.g. rentals, internet costs, utilities etc.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

Qualifications: Business management or commercial degree / diploma – preferably Business Administration

Experience: 

• Atleast 6 months proven experience in any software/IT company
• Experience in customer relations

Technical competencies:

• Knowledge of book keeping
• Budgeting skills
• Proficient in Microsoft applications
• Tech Savvy; strong appetite for IT based solutions

Personal competencies:

• Well-developed people management skills
• Excellent interpersonal and communication skills (across the business)
• Strong customer focus and service orientation
• Creative, analytical with good problem solving skills
• Conflict management skills and ability to manage ambiguity

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