Team Leader Service Delivery

The Team Leader for Service Delivery will lead the design and day-to-day management of technical assistance efforts to improve capacity of the Government of Zambia to deliver quality services at facility levels for reproductive, maternal, newborn, child, and adolescent health and nutrition services. The upcoming U.S. government-funded integrated health system technical assistance project aims to improve the capacity of the public health system to sustainably deliver services across four provinces of Zambia. The project will operate over a five-year period.

This position is contingent upon award from USAID. Zambians are strongly encouraged to apply.

• Provide technical oversight and strategic direction for the project’s technical assistance efforts
• Establish and implement a system to ensure technical quality and fidelity across target provinces and districts
• Oversee efforts to provide mentoring and capacity building at the individual and organizational level in reproductive, maternal, newborn, child, and adolescent health and nutrition services
• Collaborate closely with other Team Leaders to ensure harmonization of project approaches
• Provide technical leadership to the development the project strategic plan, work plan, and project monitoring, in close collaboration with MOH, USAID and other stakeholders to ensure timely implementation and compliance to the requirements and regulations of the award
• Lead the formulation of innovative approaches for scale up of successful reproductive, maternal, newborn, child and adolescent health and nutrition services
• Actively participate in relevant technical advisory/working groups and professional forums representing Jhpiego
• Identify appropriate facility- and community-based strategies to address reproductive, maternal, newborn, child and adolescent health and nutrition service delivery gaps
• Work closely with the Chief of Party on setting project priorities and directions, and responding to requests for support from local counterparts
• Work with M&E staff to design, implement a plan to track data/results related to reproductive, maternal, newborn, child and adolescent health and nutrition service delivery to inform adjustments in project implementation
• Collaborate with all local stakeholders and implementing partners, especially the Ministry of Health and other US and international implementing partners, to ensure that all activities conform to the requirements and regulations
• Document successes, lessons learned and challenges in implementation as well as reports of project activities and results to the project and donor, including routine quarterly and annual reports and other reporting requirements as requested
• Author/co-author abstracts, presentations, and articles for journals and conferences
• Supervise technical staff
• Manage technical contributions of subgrantees, including defining scopes of work
• Maintain excellent relationships with USAID and in-country stakeholders and develop rapid responses

• A Clinical Degree (doctor or nursing), and Master of Public Health preferred
• At least 10 years’ experience implementing and/or providing technical assistance in integrated reproductive, maternal, newborn, child and adolescent health and nutrition service delivery
• Demonstrated experience in quality improvement at facility and community levels
• Skilled in building capacity of individuals and organizations
• In-depth understanding of Zambian healthcare system, particularly the public health system
• Proven track record managing a project team composed of several technical experts and fostering team work
• Familiarity with USAID’s administrative, management and reporting procedures and systems
• Excellent diplomacy skills and a proven ability to establish and maintain interpersonal and professional relationships with USAID, host-country counterparts and representatives from other key stakeholders such as NGOs, CSOs, and the private sector
• Expertise in research to practice—identifying and adapting best practices to specific project contexts
• Excellent verbal, written interpersonal and presentation skills in English
• Proficiency in Microsoft Office
• Ability to travel nationally and internationally 30%