Human Resources Officer

IntraHealth seeks a Human Resources (HR) Officer to support IntraHealth’s activities on the new USAID Stop Gender-Based Violence (GBV) project. The project aims to strengthen the environment for people to live lives free of gender-based violence and enjoy healthy, supportive gender-equitable relationships in Zambia. IntraHealth plays a key role on the project consortium led by the Zambia Center for Communications Programs (ZCCP) and funded by USAID. The HR Officer is responsible for performing HR related duties on a professional level for IntraHealth Zambia’s work as a key partner on the Stop GBV project. This position carries out responsibilities in the following functional areas: benefits administration, onboarding, policy implementation, employment, employee relations and employment law compliance. The position reports to the Senior Finance & Admin Officer in Zambia and works closely with the IntraHealth headquarters HR team in supporting HR activities.

Essential Functions

HR Administration (40%)

• • Ensure efficient administration of staff welfare programs i.e. medical, pension, group life etc
  • Ensure that the IntraHealth Employee Handbook is up to date and that all employment letters are in alignment with the handbook’s policies and procedures.
  • Implement day to day HR administration duties i.e. leave and timesheet management, updating of staff records, etc.
  • Proactively propose changes to policy systems and procedures to improve the efficiency of the HR function.
  • Attend internal and external meetings as a representative of IntraHealth on Human Resources issues as and when required.
  • Maintain and develop good relationships with similar organizations in the sector, with ongoing dialogues concerning policies and trends.
  • Design and distribute materials for benefits orientations and summary plan descriptions.
  • Proactively propose changes to policy systems and procedures to improve the efficiency of the HR function.
  • Coordinate and organize all HR events in liaison with the program team
  • Attend internal and external meetings as a representative of IntraHealth on Human Resources issues as and when required.
  • Maintain and develop good relationships with similar organizations in the sector, with ongoing dialogues concerning policies and trends.

Talent Management and Employee Relations (30%)

• Conduct the on-boarding of new employees, including collection of all information needed for the employment documentation and entering new hire information into HR system; as well as the logistics of the orientation process in the US based offices.


• Conduct the separation process; this includes paperwork and follow-up HR actions. Schedule Exit Interviews and gather Exit data.


• Analyze exit data and track trends. Highlight red flag issues and make recommendations for corrective actions.


• Work with HR Partner and Compliance Manager to report and arbitrate employee relation issues.

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  • Effectively coordinate the performance management system to enhance and promote performance-oriented culture.
  
  
  • Support staff development needs identified during appraisals by developing and implementing an annual training plan in line with IntraHealth’s learning & development objectives
  
  
  • Play an advisory role on HR matters and serve as a link between staff and managers in resolving work related issues
  
  
  
  

HRIS (UltiPro) and Payroll (30%)

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  • Effectively review and process HR service requests and transactions, such as: personal data, pay data, and position data changes, employment verification’s, and performing mass data changes as the situations arise.
  
  
  • Work with Payroll team to track, document, and process employee allowances, contract changes, and payroll changes.
  
  
  • Work closely with the Global HR teams to ensure accurate and timely data entry into HRIS.
  
  
  • Provide support to field offices regarding data integrity, audit/track employee data entered by field offices.
  
  
  • Conduct quarterly audits and update accordingly.
  
  
  
  

Other Duties (10%)

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  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
  
  
  
  

Minimum Requirements

• Required: Bachelor’s degree and 6 years of relevant experience in a role supporting a Human Resources Department.


• Preferred: Significant benefits administration


• Preferred: Previous experience with US based company and nongovernmental organization.


• Knowledge of benefits contract language.


• Computer proficiency and technical aptitude with the ability to use Microsoft products, including PPT, experience with HRIS (Ultipro) and benefits databases.


• Project and team management skills and experience. Proven ability to work effectively in a team environment. Capability of effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.


• Strong analytical skills and a thorough knowledge of all pertinent local labor laws.


• Excellent written and verbal writing and communication skills


• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook; SharePoint and other database management experience is a plus.


• Experience with UltiPro is a plus.

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