Customer Experience Associate at Garibara

At Garibara, we wake up with our engines running to build solutions that make motoring a convenient and much more enjoyable ride. We process motor vehicle registration and licencing (road tax, fitness, insurance) so that motorists can get in their car, start the engine, and drive to their next destination stress-free.
We are looking for an innovative, creative, curious, and trustworthy Customer Experience Associate with a passion for cars and technology to execute our customer acquisition and growth strategy. The ideal candidate will play a fundamental role in achieving customer satisfaction and revenue growth objectives.

Job Highlights

Duties and responsibilities will include closing deals with corporate and institutional customers, driving our digital marketing strategy, and providing exceptional customer service.

Key responsibilities

• Grow the customer base and maintain customer engagement via digital media.
• Engage corporate and institutional customers and close deals with them.
• Coordinate with drivers to ensure timely delivery of customer licence discs/cars.
• Improve user experience based on feedback from customers and observation.

Required

• Sharp sales skills.
• Proficient in any digital CRM tool.
• Attention to detail.
• Strong communication and time management skills.
• Awesome customer service skills.
• Strong work ethic.
• Heart and hustle.
• Radically open-minded.
• Hungry, happy, helpful, and humble.

Desired

• Experience working in retail sales and/or start-up environment.
• Ability and willingness to learn.
• Innovative, creative, intellectually curious, idea generator.
• Social media ninja.
• Ability to work effectively and independently within a distributed team.
• Qualification in Business Administration/Marketing or any related field.
• Highly organised.
• Pleasant social skills.
• Possession of a valid driving licence.

Remuneration

Competitive remuneration commensurate with skill and experience will be given.

Admin

One year initial contract with possibility of extension based on performance.

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