Online Learning Training Officer at First Quantum Minerals

The holder of this position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.

Key Responsibilities:

• Responsible for course design (using tools such as Articulate Storyline and Microsoft PowerPoint), learning objectives, story boards, assessments, training sessions and other instructional material.
• Responsible for the quality of the course content and the user experience.
• Facilitate eLearning sessions for trainees, and assist with queries.
• Develop and/or coordinate teaching aids such as outlines, handouts, instructions and other reference materials.
• Course maintenance, including course technology suitability.
• To enhance the ability of all personnel to use the available eLearning technology resources through the development of suitable online training programs.
• Work closely with other eLearning team members, users and various Company employees in order to determine training needs and online learning requirements; and to meet eLearning objectives.
• Provide timely and efficient user support and assistance by investigating questions related to the courses and LMS platform.
• Provide consultation offering recommendations for enhancing the experience, overall design and ease of learner use of various eLearning materials.
• Determine when training deficiencies require new training programs and identify technology skill gaps.
• Work with requestors to understand training needs and make recommendations to ensure most effective multimedia is selected.
• Create, maintain and distribute course reports. Provide Management with metrics and updates to assist in managing compliance to all set training objectives and requirements.
• Provide initial and refresher learner training to LMS users. Provide advanced training to managers/supervisors on reporting functionality and curriculum maintenance process.
• Copy-edit all content for style, accuracy and meaning.
• Other tasks as may be required.

Qualifications:

• Minimum university-level qualification in Computer Science, Multimedia Design, Information Technology or equivalent.

Experience:

• Experience in the mining, processing and smelting industries to enable development of accurate and relevant training material.
• Experience working with Learning Management Systems (LMS).
• Skilled user of Microsoft Office suite of products (Word, PowerPoint, Excel, Outlook).
• Skilled user of Articulate Storyline.
• Knowledge and experience of the use of video editing and capturing software.
• Graphics design.
• Familiarity with Shareable Content Object Reference Model (SCORM).
• Familiarity with web authoring and web development software.
• Familiarity with Microsoft SharePoint.
• Experience using Learning Records Management software such as InTuition.

Behavioural Traits:

• High level of verbal and communication skills.
• The ability to write clearly and concisely.
• Critical thinking and data analysis.
• Innovative and flexible.
• High attention to detail.
• Patience.
• Ability to interact and work with people from various backgrounds and of different levels of understanding and comprehension.
• Good customer service skills.
• Ability to follow instructions and to give instructions where required.
• Systematic monitoring and assessment skills.
• Creativity.

Operational Requirements:

• Working knowledge of instructional design, configuring eLearning applications and designing online courses.
• Working knowledge of capturing and editing screenshots and digital video for documentation.
• Proficient working knowledge of Microsoft Office Suite.