Relationship Manager – Consumer Banking at Ecobank Zambia Limited

Ecobank Zambia is a full service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for an experienced professionals in the following area:

RELATIONSHIP MANAGER, CONSUMER BANKING (COPPERBELT)

Job Title: Relationship Manager – Consumer Banking

Reports to: HEAD CONSUMER BANKING

JOB PURPOSE

• To deliver high quality service and customer retention approach to managing client relationships to enhance product sales and new client growth targets.
• To deliver on agreed individual targets for deposit growth, revenue, PBT, product sales and new client growth targets.
• Work with EDC to provide wealth management services to customers.

JOB CONTEXT

• This position is responsible for driving the Consumer Banking Business downstream and reaching out to Consumer Customers.

KEY RESPONSIBILITIES

Business and Financial performance

• Proactively develop client relationship, anticipate and provide solutions to client needs and give high priority to client satisfaction, with responsibility for meeting or exceeding agreed performance targets and objectives.
• Ensure that client instructions are duly effected by applying all standard checks and controls in coordination with other departments.
• Achieve a satisfactory level of knowledge of Consumer Banking products and services by keeping up to date with related developments.
• Strong understanding of economics and financial markets, focusing on the fixed income and equity space.

Customer Excellence

• Handle client queries of day to day nature and assist in resolving clients problems within the team
  Leadership and people management
• Track and provide weekly reports on Portfolio performance at Relationship Management level
• Team Player
• Process, control and operational performance
• Ensure full adherence to Operational Risk and Compliance guidelines e.g. KYC and anti-money laundering measures.
• Constantly monitor credit portfolio to ensure maximum of 3% NPL.

Strategic initiatives

• Lead strategic initiatives that will create business growth

Qualifications & Experience

• At least 5 years’ experience in a Consumer Banking based line of business
• Bachelor’s Degree in Business Administration, Marketing or any related field.

Skills, Capabilities & Personal attributes

• Customer/Market oriented and Networking
• Ability to establish direction and drive execution
• Excellent at delivering and owning results

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