Head Credit Management at Ecobank Zambia Limited

Ecobank Zambia is a full-service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within is 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for an experienced professional in the following area:

HEAD CREDIT ADMINISTRATION

Job Title: HEAD CREDIT ADMINISTRATION

Reports to: COUNTRY RISK MANAGER

1. PRIMARY PURPOSE:

In liaison with the Country Risk Manager, support the strategic effort of Group Risk Management to maintain a strong credit risk culture within the Bank through the management of the credit administration function and active support to the monitoring function.

2. PRINCIPAL ACCOUNTABILITIES:

1. Support the Country Risk Manager (CRM) by ensuring that documentation risk for credit facilities is mitigated as much as possible in order to provide adequate protection for the Bank at all times.

2. Lead and motivate the Credit Administration Team in the affiliate:

a. By developing and monitoring KPIs for Credit Administration staff in order to achieve Credit Administration initiatives and projects

3. Support the transformation of the Credit Administration Department by complying with the standardized processes and the automation of critical processes and reports.

4. Ensure the usage of Global Standard Credit Administration Reports and standard reporting templates.

5. On a monthly basis review the processes and SLAs in the affiliate and escalate identified issues/problems to the CRM and Head, Group CAD. Ensure that all identified issues are monitored until resolved whilst providing regular updates to Group CAD and CRM.

6. Proactively review Service Level Agreements with Business units and other Group Risk Management functions for each process from loan disbursement to Loan monitoring and reporting to provide improved turnaround.

7. Ensure that all limits are made available to customers within agreed standards set in the SLA.

8. Ensure that reports to the Portfolio Management unit are properly analysed and signed of by the Country Risk Manager and submitted promptly (within the set deadline) on a monthly basis.

9. Provide leadership and capacity training to affiliate CAD staff to develop a strong credit risk monitoring team.

10. Ensure strict observance of the affiliate collateral management system for Corporate Customers.

a) Develop a process for the review and tracking of collateral held by the bank.

b) Conduct periodic reviews that all collateral for facilities remains enforceable

11. Contribute to the enhancement of Credit Administration Operational Risk tool kits (RCSA)and ensure quality assurance of all reports submitted to Group Risk.

3. KEY RESPONSIBILITIES

Control functions: includes monitoring transactions, collateral and documentation to ensure strict compliance with approved limits, terms and conditions; ensure limits are not released until all conditions are fulfilled or variations approval is obtained and on file; conducting of valuations, covenant monitoring, etc.

Custodial functions: includes safekeeping of credit files, documentation and all collateral; ensuring collateral exists and its value covers the exposure at all times. Strong record keeping and safe custody of documentation is a must.

Reporting: high quality report preparation (with analysis) and submission of reports on TODs, PDOs, NPLs, classified credits, credit portfolios (as per the prescribed frequency) and ensuring high data integrity.

4. JOB CONTEXT

To maintain a high standard and quality of credit administration by ensuring:

1. Strict adherence to monitoring of credit losses: must be within 3%

2. Developing and enforcing required Service Level Agreements between business units and CAD

3. Improving internal customer service as regards turnaround time on CAD functions

4. Ensuring regular credit file reviews of affiliates on a bi-monthly basis

5. Supporting the automation of processes that are to be developed and reporting requirements

The incumbent will be responsible for the effective management of the Credit Administration function in the affiliate on a daily basis. In addition, the incumbent will conduct bi-monthly review of credit files of the top borrowers in the affiliates, identify issues and escalate them to Country Risk Manager and Group CAD whilst actively following up for the resolution of the identified issues.

The incumbent should be customer & results focused, a good team player.

5. JOB SCALE

Portfolio Size – Management of the affiliates risk assets as at each year end.

Human Resource – Direct management of all the Credit Administration team members.

Proactively liaise and partner with HR in the development of succession plans and driving any HR initiatives designed to develop a fully motivated and engaged Credit Administration Team.

Affiliate Functional Heads – Partner with functional Heads to drive a strong risk culture in the affiliate.

MDs – Escalation of key documentation issues in a bid to raise the credit culture in their Businesses (as part of CRM reports to the MD).

Country Risk Manager – Ensure active and regular interactions in the Affiliate as regards documentation and collateral review processes to ensure that the credit documentation and monitoring processes are fully embedded in the Affiliate.

Legal – Actively engage them throughout the disbursement process and also through the review process to ensure that the collateral remains enforceable.

6. SPECIALISED SKILLS/EXPERIENCE:

Education: Degree in Finance, Economics or related field/equivalent professional qualifications.

Personal Attributes & Experience:

• Minimum of 3 years of experience in credit-risk management
• Good credit administration skills
• A good knowledge of banks’ products and services and the operations of other departments.
• Good working knowledge of Company Ordinance and legal requirements for perfection of security documentation.
• Strong credit background
• Knowledge of risk, control, operations and IT processes.
• Strong leadership skills, Strong analytic skills, Responsive, Strong Interpersonal Skills, Trustworthy, Strong communication skills and Good team player. Fluency in French and English as may be required.

.