Banking Tellers at Ecobank Zambia Limited

Exciting Career Opportunity

Ecobank Zambia is a full-service bank providing a broad range of products and Services to Consumer, Commercial and Corporate business segments within its 7 branches.

The bank’s vision is to build a world-class Pan-African bank and contribute to the economic development and financial integration of Africa by providing customers with convenient, accessible and reliable financial products and services. The bank is an affiliate of the Pan-Africa Leader Ecobank Group which is present in 33 Countries in Africa.

In order to respond to our growing market with the required human capital, we are currently looking for an experienced professional in the following area:

TELLERS (LUSAKA & COPPERBELT REGION)

Job Title: TELLER

Reports to: HEAD TELLER

1. PRIMARY PURPOSE:

Effective performance of cashiering duties and other related payments with responsibility for ensuring World Class customer service and total customer satisfaction

2. PRINCIPAL ACCOUNTABILITIES:

Ensure that you are familiar with the procedures and regulations governing Cashiering duties and the expectations of customers and Ecobank Group.

Your responsibility will include:

• Receiving of cheques and cash for deposit into customer’s accounts (Local and Foreign currencies as directed by your branch head).
• Payments of cheques and other instruments in both local and foreign currencies presented at the counter
• Balance the days’ cashiering work before close of business
• Ensure that both vault and cashiers till balance daily with the general ledger balance
• Accepting payments for utilities – electricity, water and Telecom
• Prepare all returns related to cash duties at the branch
• May be called upon to undertake Deposit / Cash mobilization activities when the need arises.
• Perform any other duties that may be assigned by the branch head/operations officer from time to time.
• Ensure that all transactions are carried out in a timely manner and in line with Group procedures and agreed Service Level Agreement
• Minimize potential for losses arising from errors and frauds by doing the required call back and account reconciliations.
• Manage risk in every transaction
• Introduce new products and services to customers
• Communicate with customers in a polite manner and assess customer needs and wants
• Make sales referrals

Other: To carry out additional duties as instructed and approved by the supervisor.

3. JOB CONTEXT

In this position proper Judgment is required on a day to day basis when:

• Paying out to customers.
• Cross selling of the bank’s products and services.
• Deciding on the right type of products to meet the needs of individual customers.
• Planning and execution of duties.
• Comply with all policy and compliance issues and operate within the expense budget.

4. EXPERIENCE & EDUCATION:

• 2 years of experience as a bank teller or similar role
• 2 years of experience in banking or similar industry
• Bachelor’s degree/ BSc in Banking and Finance or other relevant fields

5.  SKILLIS, CAPABILITIES & PERSONAL ATTRIBUTES:

• Strong customer service orientation
• Strong interpersonal and communication skills
• Sound knowledge of banking principles.
• Strong numerical abilities.
• Excellent attention to detail i.e. getting things right the first time.
• Good reporting skills.
• Excellent sales skills
• Good time management skills

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