Compliance Officer at DAI Global LLC

COMPLIANCE OFFICER

DAI works at the cutting edge of international development, combining technical excellence, professional project management, and exceptional customer service to solve our clients’ most complex problems. Since 1970, DAI has worked in 150 developing and transition countries, providing comprehensive development solutions in areas including crisis mitigation and stability operations, democratic governance and public sector management, agriculture and agribusiness, private sector development and financial services, economics and trade, HIV/AIDS, avian influenza control, water and natural resources management, and energy and climate change. Clients include international development agencies, international lending institutions, private corporations and philanthropies, and host-country governments.

1. Project Background:

The Scaling Up Nutrition Program is a cross-ministry and multi-donor program to reduce stunting in Zambia through implementation of the Government of the Republic of Zambia (GRZ) 1,000 Most Critical Days Program.

SUN TA will provide support and direct technical assistance to sub-national local government departments in target districts to plan, implement, coordinate, and monitor integrated nutrition-sensitive and nutrition-specific activities to reduce the rate of stunting among Zambian children under two and improve the nutritional status of pregnant and lactating mothers. USAID has identified two main objectives that address stunting, including (1) Adequate Quantity and Quality of Dietary Intake among Target Groups; and (2) Adequate Health Conditions for Biological Utilization of Nutrients. SUN TA interventions will increase access and availability of safe, diverse, nutritious food; adoption of better child feeding and household hygiene practices; and access to improved health, water and sanitation services. The project will prioritize sustainability by improving intra-household joint decision making and building the capacity of local government and their stakeholders to ensure coordination, accountability, and learning, following the Scaling Up Nutrition model.

2. Location:

The position is based in Lusaka

3. Objective:

We are searching for a professional Compliance Officer to work closely with other team members to perform verifications of activity expense reports and support district offices and activity managers to understand and comply with project financial and operational guidelines.  The Compliance Officer will handle a high volume of outbound calls and should seek to create a positive experience for each person called. They will ask these persons questions on the quality of the trainings received or workshop and activity they participated to and verify payments of eligible allowances.

To be a successful Compliance Officer, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

This position is set up for an initial contract of 3 months.

4. Compliance Officer Responsibilities:

• Call participants in activities to verify quality of services received and payment of allowances
• Record and maintain a log of all calls and information collected.
• Report issues and share findings with supervisor.
• Respond efficiently and accurately to questions, explaining possible solutions, and ensuring that beneficiaries feel supported and valued.
• Build lasting relationships team members based on trust and reliability.
• Utilize software, databases, scripts, and tools appropriately.
• Understand and strive to meet or exceed call center metrics while providing excellent consistent customer service.
• Adhere to all company policies and procedures.
• The Compliance Officer may perform any other related duties as assigned.

5. Reporting and Supervision:

The Compliance Officer directly reports to the Senior Finance & Compliance Manager.

6. Qualifications

• Bachelor degree or equivalent.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Outstanding sense of ethics
• Knowledge of audit standards and compliance regulations
• Accuracy in working with large amounts of data
• Ability to respond effectively to time sensitive inquiries
• Understanding of project activities, and policies.
• Proficiency with computers, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Adaptability and accountability.
• Be very organized and methodological
• Fluency in English necessary

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