Contract
Description
Care Cooperative Savings and Credit Society Limited (hereinafter “CareCoop”) came into being in 1995 based on an agreement signed by three organizations namely, CARE International in Zambia, Plan International and PULSE Holdings Limited. CareCoop has continued to draw its membership from staff of these organizations. Following the amendments of the Cooperative By-Laws in 2004, CareCoop opened to any other interested Non-Governmental Organizations (NGO). It later opened its doors to other organizations which are not in the NGO sector.
Members of NGO sector are considered Associate Members. Since its formation in 1995 CareCoop has offered various services to its members which are mainly savings and loan products. The benefits of being a CareCoop member include; loans at favorable interest rates, different types of loans, interest on savings, dividends on shares held by members, and variety of products provided to members to suite various circumstances.
From an initial 50 members in 1995, CareCoop has grown to over 4,000 active members as at 31 December 2018, with a balance sheet of over ZMW78million.
Role Summary
The Customer Relations & Marketing Officer is a full-time position that reports directly to the Business Development Manager. This position will be responsible for customer care and marketing activities towards growing Society membership, develop competitive products for members and carry out product awareness campaigns, all geared to growing Society’s profitability.
Role Responsibilities
Education and Experience
- Diploma in Marketing, Customer Relations, Business Management, Commerce. Bachelors’ Degree will be an added advantage.
- Membership of the Zambia Institute of Marketing (ZIM).
- Experience using MS Office packages (Excel, Word, PowerPoint).
Personal Skills
- Motivated and rewarded by helping others perform at highest levels in service of the organization and its mission.
- Reliable, self-motivated, focused, positive attitude, flexible, and proactive
- Ability to identify creative solutions that address time, budget, quality, with demonstrated skill in negotiation. Sound judgement in decision-making and exceptional boundaries related to confidential information.
- Excellent communication skills (in-person, email, phone, status reports, managing documents, remote meetings). Comfort with using MS Office (i.e., Excel, Word, PowerPoint, Outlook, and internet search tools)
Years of Experience
- 3 years relevant work experience
Requirements
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