Customer Service Intern x2 at Broadpay Zambia Limited

Interact with customers to provide and process information in response to inquiries, concerns and requests about our products and services.

Main Job Duties and Responsibilities

• deal directly with customers either by telephone, electronically or face to face
• respond promptly to customer inquiries and complaints
• obtain and evaluate all relevant information to handle product and service inquiries
• provide pricing and delivery information
• manage customers’ accounts
• manage administration
• communicate and coordinate with internal departments

Requirements

Must have a high school certificate and business related diploma or equivalent

No experience Required

The customer service intern should be willing to learn as much about the company as possible and be able to spot opportunities that have been overlooked by others. Outstanding customer service Interns are customer oriented and always have the customer in mind. They should have some knowledge of relevant computer applications, excellent interpersonal skills, communication skills – verbal and written, as well as listening skills.