Operations Manager at British Council

The Role:

Operations Manager

The Role Purpose:

The purpose of this role is to ensure exams operations meet demand, whilst maintaining customer service quality, exams integrity and compliance standards in Zambia.  This role is ultimately responsible for efficient and effective capacity, cost management, test day delivery and is expected to guide and coach team members to meet operations and service delivery standards.

Role Requirements:

• Relevant experience of overseeing production of goods/provision of services
• Experience of planning and delivery in a fast paced operational environment at a management level
• Experience managing small teams or demonstrating management potential
• Experience of delivery change and ensuring that new ways of working are embedded

Please refer to the role profile for a full list of the role responsibilities/accountabilities and person specification.

Please follow the links for relevant document to support your application:

Operations Manager – Zambia.pdf
British Council Behaviours.pdf
British Council Core Skills.pdf

Closing date for applications is 11 November 2019 (23:59 UK time)

In your application form, please clearly explain how you meet the essential and desirable skills, qualification and experience criteria mentioned in the person specification section of the role profile. This will help us determine your fit for the role and increase your application’s chances of success.

About us:

The British Council is the UK’s international organisation for cultural relations and educational opportunities.  We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work in over 100 countries across the world in the fields of arts and culture, English language, education and civil society.  Each year we reach over 20 million people face to face and more than 500 million people online, via broadcasts and publications.

Our Equality Commitment:

Valuing diversity is essential to the British Council’s work. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council’s Child Protection policy, any appointment is contingent on thorough checks.