Senior Loss Adjuster

We are seeking a Senior Loss Adjuster to be based in our Lusaka office. The position will involve the following responsibilities;

Undertaking assessments of allocated claims cases at the scene of the loss/event to gather relevant evidence/information, critically assess potential loss, recovery options and reserving requirements in line with established standards, procedures and guidance provided.

Preparing and delivering case decisions and solutions to the customer, in line with agreed processes at designated level authority, to meet business objectives and the customer proposition.

Providing precautionary and post-loss/event advice and guidance to customers to minimise future claims and mitigate the impact of current claims.

Managing customer interactions in an efficient, courteous and timely manner, escalating to more senior and/or qualified colleagues as necessary to deliver high standards of customer satisfaction.

Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.

Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate.

Providing expert advice, guidance and coaching to technical colleagues to develop knowledge and understanding of customers, and customers’ businesses and associated commercial drivers and risks.

Contributing to the development of customer propositions, bringing knowledge and insight of customers, and customers’ businesses, commercial drivers and risks, to identify opportunities to increase penetration of existing customers and/or expand the business mix.

Applicants from a broad range of backgrounds (e.g. Building, Insurance, Engineering, Actuarial Science or Finance) will be considered for the role. You will also be expected to have a Minimum of Cert ACILA or be willing to work toward a Chartered Loss Adjusting – ANZIIF/AICLA/CILA/FILASA qualifications.

If you have strong Loss Adjusting experience, possess the ability to personally impact and influence, and you are prepared to embrace new ways of working – it would be great to hear from you.