Customer Care Representatives at Airtel Zambia

REPORTING TO NETWORK SERVICES MANAGER, THE MAIN DUTIES WILL BE TO:

• Ensure Customer Satisfaction through consistent standards of service excellence through implementation of continuous improvement initiatives.
• Drive sales in the walk in centres by achieving performance targets.
• Provide excellent customer relationship management by resolving customer queries, selling, retention and relationship building.
• Promote Airtel brand image by managing service delivery aligned to customer needs and business objectives.
• Adhere to good work ethics.

Educational Qualifications & Functional / Technical Skills.

• Diploma/Degree in a Commercial Discipline or related field.

Relevant Experience (Type of experience and minimum number of years)

• Experience in 1-2 years in a similar role.
• Customer centric.

Other requirements (Behavioral etc.)

• High level of commitment.
• Ability and desire to sell.
• High person standard and goal oriented.
• Excellent interpersonal skills.
• Excellent and effective communications skills, both orally and in writing.
• Professional and well groomed in dressing and presentation.