Customer Service Agent – Airline at Airline

An opportunity has arisen in our organisation to recruit for the above position. If you are young, energetic, eager to learn and smile naturally, have a likeable disposition, you may be the person we are looking for.

The job involves:

• Process tickets, check baggage, monitor carry baggage for size and quantity, and assign seat
• Provide information on arrival and departure times, boarding procedures, regulations, and seating arrangements
• Handle denied boarding situations
• Ensure airport regulations are followed
• Enforce safety/security measures and monitors safety sensitive zones
• Assist Customers with special needs, i.e., Customers who need assistance in boarding
• Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas
• Marshal in the planes and push back the aircraft

The person we are looking for:

• Minimum 5 O’Levels
• A good command of the English language (written and spoken)
• Competent computer skills (ICDL)
• Must be people oriented, highly motivated with a positive and friendly attitude
• Must be available to work varied hours including, weekends and holidays and must be able to stay late for irregular operations
•  Must be well groomed and adhere to dress code policy
• Ability to work efficiently under time constraints
• Must be at least 21 years of age and possess a valid driver’s license
• Minimum one (1) year Customer Service experience or the equivalent in related training and/or experience; Airline industry preferred
• Airline ticketing and or AATA qualification an added advantage
• Able to attend required training

TRAINEE STATUS:

Upon offer of employment, you will remain in trainee status until successful completion of all practical and written curriculum is completed

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